Te999 Privacy Policy – How Your Information Is Kept Safe

Te999 collects certain information for account registration and service delivery. This data falls into two categories: information you provide directly, and information collected automatically.

Information you provide directly:

• Full name, date of birth, and ID number (for KYC verification).
• Mobile number and email address.
• Residential address.
• Payment method details (bKash, Nagad, or Rocket number – full account numbers are never stored).
• Messages sent to the support team.

Information collected automatically:

• IP address and device type (phone/tablet/computer).
• Browser and operating system information.
• A log of which pages you visited on the platform and how long you spent on them.
• Betting and gaming history.
• Login time and location data (for security purposes only).

Te999 uses your information only for the specific purposes listed below. It is not used for anything else.

• Account management: For login, password recovery, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• KYC & Fraud Prevention: To verify your identity and keep your account secure.
• Support Services: To address your complaints or queries.
• Keeping Betting Records: To maintain a transparent record of wins and losses.
• Sending Notifications: To send important updates, bonus offers, or security alerts.
• Legal Obligation: To comply with anti-money laundering laws.

If you'd like to opt out of marketing notifications, you can turn them off at any time under "Notification Preferences" in your account settings. Security and transaction notifications cannot be disabled, as they are sent for your own protection.

Te999 does not sell your data. However, limited information is shared with trusted third parties solely to deliver our services.

• Payment processors: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Game Providers: Licensed providers including Pragmatic Play and Evolution Gaming receive limited data solely for the purpose of running the games.
• KYC verification services: Name and ID details shared with trusted third-party identity verification services.
• Law enforcement agencies: Information may be disclosed when required by court order or government investigation.

Every third party operates under a strict confidentiality agreement. They are not permitted to use the data they receive for their own purposes.

Te999's data security is built across multiple layers. Rather than relying on a single password or encryption method, we have put a comprehensive security framework in place.

• Transport Security: All communications are encrypted using TLS 1.3 protocol.
• Data Encryption: All stored sensitive data is protected with AES-256 encryption.
• Access Control: Only authorized staff can access specific data — not everyone has access to everything.
• Intrusion Monitoring: System monitoring runs 24 hours a day, with any suspicious activity flagged immediately.
• Regular security audits: Regular penetration testing is conducted by independent third-party experts.

Data retention periods matter too. Information tied to active accounts is kept for as long as the account remains open. After closure, certain records may be retained for up to 5 years to meet legal obligations, after which they are permanently deleted.

Te999 uses cookies on its website and app. Cookies are small data files stored on your device that help the platform remember your preferences.

Cookies can be disabled through your browser settings, though turning off essential cookies may affect login and payment functionality. Cookie preferences can also be managed through the app settings.

As a te999 account holder, you have the following rights over your personal data. Contact support to exercise any of them.

• Right to Access: You can request to know what personal information we hold about you.
• Right to Correction: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your personal data after closing your account, though certain records may need to be retained due to legal obligations.
• Right to object to processing: You can object to your data being used for marketing purposes.
• Right to data portability: You can request a portable copy of your personal data.

The support team typically processes any request within 7 business days. Complex requests may take up to 30 days.

Te999 does not knowingly collect personal information from anyone under 18. Age is declared during account registration and confirmed through KYC verification.

If a minor has created an account using false information and we are informed of this, we will immediately close the account and delete all associated data. If you believe someone underage is using a te999 account, please contact us at support@te999.best.

Te999 runs third-party game provider software on its platform. These providers operate under their own privacy policies and are bound by contracts with us.

Information accessible to game providers:

• An anonymized user ID (not your name or phone number).
• Game session duration and bet amounts.
• Technical error logs for games.

Providers may use this data only for the purpose of running the games. Your identity and payment details are never passed to game providers.

The same principle applies to payment gateways — only the minimum information required to process a transaction is shared.

Te999 may update this Privacy Policy from time to time. For any significant changes, you will be notified via SMS to your registered mobile number and by email. The date of any change will be reflected in the "Last Updated" date at the top of this page.

For any questions or complaints regarding this Privacy Policy:

• Email: support@te999.best
• Live Chat: Click the support icon on the platform
• Support Hours: 24/7, in Bangla

We take all data protection complaints seriously and aim to provide an initial response within 72 hours.